Bilingual (English/French) Receptionist & Office Administrator – Desjardins Insurance

Bilingual (English/French)  - Receptionist & Office Administrator – Desjardins Insurance
📍 Dieppe, NB | Full‑Time

Who We Are

We’re a Desjardins Insurance office in Dieppe that believes great service starts the moment someone walks through the door or picks up the phone.

Our clients rely on us for clarity, trust, and follow‑through — and our reception area is where that experience begins. We’re a close‑knit, supportive team that values professionalism, teamwork, and doing things the right way.

The Role

We’re looking for a Bilingual (French/English) Receptionist / Office Administrator who enjoys staying organized, helping people, and keeping an office running smoothly.

In this role, you’re much more than a receptionist, you’re the heartbeat of the office. You’ll be the first impression for clients and a key support for the entire team. If you’re detail‑oriented, calm under pressure, and good at juggling multiple priorities, you’ll thrive here.

What You’ll Be Doing

Client Service & Front Desk

• Greet clients in person and on the phone with professionalism and warmth
• Answer questions or direct clients to the right team member efficiently
• Provide basic guidance on policies, coverage, and next steps
• Build respectful, positive relationships with clients
• Ensure client interactions are documented accurately and confidentially

Communication & Call Management

• Answer and manage incoming calls: screen, redirect, and take clear messages
• Ensure timely follow‑up and message distribution across the team

Office & Administrative Support

• Support daily office operations, including non‑payment follow‑ups and message tracking
• Handle bank deposits and payments with accuracy
• Process incoming and outgoing mail, packages, and deliveries
• Assist sales and service teams so they can stay focused on clients

Office Organization

• Monitor office supplies and place orders as needed
• Assist with document preparation, scheduling, and general coordination
• Help maintain a well‑organized, professional office environment

What We’re Looking For

• Minimum 2 years of experience in a receptionist or administrative role
• Strong organizational skills and the ability to multitask in a busy environment
• Excellent communication and interpersonal skills
• Professional, friendly, and client‑focused attitude
• Comfortable using Microsoft Office and office systems
• Strong typing skills (minimum 40 WPM required)
• Commitment to accuracy, confidentiality, and follow‑through
• General Insurance License (Level 1 or 2) is an asset, not required at interview
• Fully bilingual in English and French (spoken and written)

Growing With Us

We’re excited to share that our office is relocating to a larger space, giving us room to grow our team and better serve our clients. This move reflects our continued success and long‑term commitment to our people — we’re building something solid, and we want the right people with us as we grow.

Why Join Our Team?

• 💰 Competitive salary: $48,000 – $60,000++
  (base salary + monthly commissions + annual bonus)
• 🩺 Comprehensive benefits after a 3‑month probation period
• 📈 Opportunities for learning, growth, and long‑term development
• 🤝 Supportive, collaborative team environment
• 🎯 Clear expectations, real support, and a role that truly matters